Privacy Policy

At The Crochet Studio ("we", "us", "our"), your privacy matters to us. This policy explains what information we collect when you visit thecrochetstudio.shop or buy our digital crochet patterns, how we use it, who we share it with, and the choices you have. By using our website, you agree to the practices described here.

01 Who We Are

The Crochet Studio is an online shop selling digital, downloadable crochet patterns (PDF files). We are the data controller responsible for your personal information. If you have any questions about this policy or your data, you can reach us at hello@thecrochetstudio.shop.

02 Information We Collect

Information you give us

• Order & contact details — your name and email address when you make a purchase, join our newsletter, leave a review, or message us through the contact form or live chat.
• Communications — the content of any messages you send us, so we can provide support.

Information collected automatically

• Usage & device data — your IP address, browser type, device, referring page, and the pages you view, collected through cookies and similar technologies.
• Advertising & analytics data — we use the Pinterest Tag to understand how visitors arrive from Pinterest and to measure the performance of our pins and ads.

Payment information

Payments are processed securely by our checkout provider, Whop. Your full card or payment details are entered on their platform and are never stored on our servers. We receive only confirmation of your order and the information needed to deliver your patterns.

03 How We Use Your Information

• To deliver the patterns you purchase and send your download links.
• To provide customer support and respond to your messages.
• To send marketing emails and free pattern offers — only where you have signed up, and you can unsubscribe at any time.
• To operate, secure, and improve our website and product range.
• To measure and improve our Pinterest marketing.
• To prevent fraud and comply with our legal obligations.

04 Cookies & Tracking

We use a small number of cookies and similar technologies to make the site work, remember your cart, and measure our marketing. This includes the Pinterest Tag, which sets cookies to attribute visits and conversions. You can control or block cookies through your browser settings, and you can opt out of Pinterest's advertising tracking via your Pinterest privacy settings. Blocking some cookies may affect how parts of the site function.

05 How We Share Your Information

We do not sell your personal information. We share it only with trusted service providers who help us run the shop, and only as needed:

• Whop — payment processing and checkout.
• Pinterest — advertising and conversion measurement.
• Email & delivery tools — to send order confirmations, download links, and newsletters (including file delivery via Google Drive links).
• Cloudflare — website hosting and security.
• Legal authorities — where required by law, or to protect our rights and prevent fraud.

06 Data Retention

We keep your information only as long as necessary for the purposes described above — for example, to fulfil your order, provide support, meet tax and accounting requirements, and honour your marketing preferences. When it is no longer needed, we delete or anonymise it.

07 Your Rights & Choices

Depending on where you live (including under the EU/UK GDPR and the California CCPA), you may have the right to:

• Access the personal information we hold about you.
• Ask us to correct or update inaccurate information.
• Ask us to delete your information.
• Object to or restrict certain processing.
• Unsubscribe from marketing emails at any time using the link in any email.

To exercise any of these rights, email us at hello@thecrochetstudio.shop and we will respond within a reasonable timeframe.

08 Data Security

We use industry-standard measures, including encrypted (HTTPS) connections and reputable third-party providers, to protect your information. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

09 International Transfers

Our service providers may process your information in countries outside your own. Where they do, we rely on those providers' safeguards and standard contractual protections to keep your data secure.

10 Children's Privacy

Our website is not directed to children under 16, and we do not knowingly collect personal information from them. If you believe a child has provided us with personal information, please contact us and we will delete it.

11 Third-Party Links

Our site may link to external sites (such as Pinterest or video tutorials). We are not responsible for the privacy practices of those sites, and we encourage you to read their policies.

12 Changes to This Policy

We may update this policy from time to time. When we do, we will revise the "Last updated" date above. Significant changes may be communicated by email or a notice on our website.